ZeebLearn account request
Delete your account
You can request deletion of your ZeebLearn account and associated data at any time. This page explains the steps to take, what we delete, and what we may need to retain.
How to request deletion
- Email support@zeeblearn.com from the email address connected to your ZeebLearn account.
- Use the subject line Delete my ZeebLearn account.
- Include your full name, account email address, and whether the account is an independent student, parent, teacher, or school administrator account.
- If the account is connected to a school, we may need to confirm the request with the school administrator before deleting school-managed records.
We may ask for additional information to verify that you own or are authorised to request deletion of the account.
Data we delete
- Account profile details, where deletion is legally and operationally allowed.
- Saved learning progress, quiz attempts, simulation activity, and streak data.
- Push notification tokens linked to the account.
- Parent or child links created only for the deleted account, where applicable.
Data we may keep
- Payment, invoice, tax, fraud-prevention, dispute, and accounting records.
- Security logs and audit records needed to protect ZeebLearn and other users.
- Records a school is required to keep for academic or administrative purposes.
- Backups for a limited period until they are overwritten in the normal backup cycle.
Retention period
We aim to complete verified deletion requests within 30 days. Some retained records may be kept for longer where required for legal, tax, accounting, security, school, or dispute-resolution purposes. Backup copies may remain for up to 90 days before they are overwritten through our normal backup process.
Request partial data deletion
You can also contact us at support@zeeblearn.com to request deletion or correction of specific data without deleting your whole account. Tell us what data you want removed or corrected, and we will review the request.